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Due to COVID-19, physical book delivery is currently not possible to China, Djibouti, French Polynesia, Hong Kong, Kuwait, Lebanon, Libya, Macao, Maldives, Morocco, Moldova, Mongolia, Philippines, Somalia, Sri Lanka and Tunisia. If you are affected please select an ebook version instead. Apologies for the inconvenience.

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Alex Hill

Associate Professor, School of Business Strategy and Operations, Kingston University, Kingston upon Thames, UK

Alex is also Associate Fellow at the University of Oxford. Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organisations.

By this Author