Introduction to work and organizational behaviour

by John Bratton Also by this author

Links to management videos

Video interviews with business professionals

This section of the website will enable you to learn about how organizational behaviour works in real life. In a series of interviews, business managers and HR professionals from a range of organizations discuss their activities in the workplace, providing valuable insights into the ‘real world’ of OB.

Chapter 1 – Introducing Contemporary Organizational Behaviour

Chiara Amati, business consultant at Keil Centre and Lecturer in HRM at Edinburgh Napier University


http://www.keilcentre.co.uk/

Chiara Amati is Lecturer in Human Resource Management at Edinburgh Napier University, UK. She is a Chartered Occupational Psychologist who joined Edinburgh Napier University Business School in 2010; she teaches on the MSc in HRM and on related undergraduate courses. Chiara’s main area of expertise is the emotional experience of individuals and leaders at work, which includes an interest in aspects of job satisfaction, motivation, engagement and workplace stress. Chiara also works for the Keil Centre, a consultancy company that specializes in applying psychology and human factors expertise for organisational success.

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Iain Nelson, freelance business consult to clients such as Unilever, Roche Products, BP, British Council, Total, and Indian Railways

Iain Nelson has spent 27 years as a Principal Consultant and Manager with the International Training Service, and 4 years as an Internal Learning and Development Advisor with Petroleum Development Oman. As a freelance consultant, his clients include Unilever, Roche Products, Alcan, BP, Chevron, Lothian and Borders Police, British Council, ITF Nigeria, Total and Indian Railways.

Iain’s core expertise is developing managers as learning specialists competent to design and deliver a company’s corporate objectives and associated strategic business initiatives.

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Now check back to page 14 of your textbook and answer the question in the Links to Management feature.

John Bratton, author of this textbook


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Now check back to page 31 of your textbook and answer the question in the Links to Management feature.


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Chapter 2 – The Social Nature of Work

Iain Nelson, freelance business consultant to clients such as Unilever, Roche Products, BP, British Council, Total, and Indian Railways

Iain Nelson has spent 27 years as a Principal Consultant and Manager with the International Training Service, and 4 years as an Internal Learning and Development Advisor with Petroleum Development Oman. As a freelance consultant, his clients include Unilever, Roche Products, Alcan, BP, Chevron, Lothian and Borders Police, British Council, ITF Nigeria, Total and Indian Railways.

Iain’s core expertise is developing managers as learning specialists competent to design and deliver a company’s corporate objectives and associated strategic business initiatives.

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Now check back to page 52 of your textbook and answer the question in the Links to Management feature.


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Chapter 3 – Studying Work and Organizations

Iain Nelson, freelance business consultant to clients such as Unilever, Roche Products, BP, British Council, Total, and Indian Railways

Iain Nelson has spent 27 years as a Principal Consultant and Manager with the International Training Service, and 4 years as an Internal Learning and Development Advisor with Petroleum Development Oman. As a freelance consultant, his clients include Unilever, Roche Products, Alcan, BP, Chevron, Lothian and Borders Police, British Council, ITF Nigeria, Total and Indian Railways.

Iain’s core expertise is developing managers as learning specialists competent to design and deliver a company’s corporate objectives and associated strategic business initiatives.

Download the transcript

Now check back to page 87 of your textbook and answer the question in the Links to Management feature.

John Bratton, author of this textbook



Now check back to page 91 of your textbook and answer the questions in the Links to Management feature.


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Chapter 4 – Personality and Self-Identity

Alison Jones, Alison Jones Business Services

http://www.alisonjones.com/

Alison works with small and medium-sized enterprises and entrepreneurs to make them stand out from the competition and grow their businesses, clarifying strategy and creating effective content marketing, including print and ebooks. She also provides executive coaching and consulting services to the traditional publishing sector.
After an MA in English Language and Literature from Edinburgh University and an MBA from the Open University, Alison pioneered digital publishing over a 22-year career in publishing, most recently as Director of Innovation Strategy with Palgrave Macmillan. She set up Alison Jones Business Services and the Practical Inspiration Publishing imprint in 2014 to establish a new model: position, or brand, publishing. She is an associate lecturer with Oxford Brookes University, teaching on their MA in Publishing, and an affiliate lecturer with the University of Falmouth.

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Now check back to page 111 of your textbook and answer the question in the Links to Management feature.


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Chapter 5 – Perception and Emotions

Alison Jones, Alison Jones Business Services

http://www.alisonjones.com/

Alison works with small and medium-sized enterprises and entrepreneurs to make them stand out from the competition and grow their businesses, clarifying strategy and creating effective content marketing, including print and ebooks. She also provides executive coaching and consulting services to the traditional publishing sector.
After an MA in English Language and Literature from Edinburgh University and an MBA from the Open University, Alison pioneered digital publishing over a 22-year career in publishing, most recently as Director of Innovation Strategy with Palgrave Macmillan. She set up Alison Jones Business Services and the Practical Inspiration Publishing imprint in 2014 to establish a new model: position, or brand, publishing. She is an associate lecturer with Oxford Brookes University, teaching on their MA in Publishing, and an affiliate lecturer with the University of Falmouth.

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Now check back to page 134 of your textbook and answer the question in the Links to Management feature.


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Chapter 7 – Learning

Elizabeth Douglas, Learning and Development Manager at a Care and Sheltered Housing Association

Elizabeth Douglas holds the position of Learning and Development Manager at an Edinburgh Care and Sheltered Housing Association, Scotland, and is a former Human Resource Manager with over 20 years’ experience. She acquired her MA in Languages and Arts from the University of Aberdeen and, after postgraduate training, entered management with the Great Western Railway Company. Elizabeth’s current project is designing and delivering a programme on diversity in the workplace.

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Now check back to page 197 of your textbook and answer the question in the Links to Management feature.

John Wilson, business consultant

John Wilson has a PhD in educational psychology and worked in teacher education and training in Scotland before becoming Foundation Professor of Education at Victoria University, Australia in 1992. He worked in human resource development in the education and training sectors in several countries including Bangladesh, Botswana, Canada, Laos and Thailand. In 2014, he was Asian Development Bank consultant on a project planning assistance in secondary education for the government of Kyrgyzstan.

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Now check back to page 206 of your textbook and answer the question in the Links to Management feature.


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Chapter 8 – Class, gender, race and equality

Andrew Brady, Director of Union Solidarity International

https://usilive.org/

Andrew Brady is Director of Union Solidarity International. He has also worked with the UK’s largest trade union, Unite, in the Political and the Research and Policy Departments. He is currently writing up a PhD at the University of Strathclyde, UK. He acquired a Master of Science in Economic Management and Planning and a Post Graduate Certificate in Research Methodology in Business and Management from the University of Strathclyde. Andrew’s current position involves organising, negotiating and campaigning around precarious forms of employment involving young workers.

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Now check back to page 220 of your textbook and answer the questions in the Links to Management feature.


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Chapter 9 – Diversity and People Management

Elizabeth Douglas, Learning and Development Manager at a Care and Sheltered Housing Association

Elizabeth Douglas holds the position of Learning and Development Manager at an Edinburgh Care and Sheltered Housing Association, Scotland, and is a former Human Resource Manager with over 20 years’ experience. She acquired her MA in Languages and Arts from the University of Aberdeen and, after postgraduate training, entered management with the Great Western Railway Company. Elizabeth’s current project is designing and delivering a programme on diversity in the workplace.

Download the transcript

Now check back to page 242 of your textbook and answer the question in the Links to Management feature.

Iain Nelson, freelance business consultant to clients such as Unilever, Roche Products, BP, British Council, Total, and Indian Railways

Iain Nelson has spent 27 years as a Principal Consultant and Manager with the International Training Service, and 4 years as an Internal Learning and Development Advisor with Petroleum Development Oman. As a freelance consultant, his clients include Unilever, Roche Products, Alcan, BP, Chevron, Lothian and Borders Police, British Council, ITF Nigeria, Total and Indian Railways.

Iain’s core expertise is developing managers as learning specialists competent to design and deliver a company’s corporate objectives and associated strategic business initiatives.

Download the transcript

Now check back to page 248 of your textbook and answer the questions in the Links to Management feature.


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Chapter 10 – Groups and teams

Ruth Law, Practice Manager of a health centre

Ruth Law is the Practice Manager of a health centre in Edinburgh, Scotland. She has worked in practice management for more than 5 years, including 2 years running a general practice in central London. She previously spent more than 18 years in a variety of roles with an international executive recruitment company, and has worked as a volunteer Management Support Officer at the Ghana Education Service. She has an MA in German and Psychology from the University of Dundee and an MBA from the Open University.

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Now check back to page 277 of your textbook and answer the questions in the Links to Management feature.


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Chapter 12 – Leadership

David McGuire, Reader in Human Resource Development, Edinburgh Napier University

David McGuire is Reader in HRD at Edinburgh Napier University, Scotland. He has significant experience in teaching at undergraduate and postgraduate levels in the areas of HRD, managing diversity and leadership, and is Deputy Programme Director of MBA programmes. To date, he has published two textbooks, and over 30 articles in journals including the European Journal of Training and Development, Advances in Developing Human Resources, Human Resource Development Review and Human Resource Development Quarterly. David serves as Associate Editor of Advances in Developing Human Resources and also sits on the Editorial Boards of three leading HRD journals. He has been the recipient of a number of prestigious research awards including a Scottish Crucible award, a Fulbright Scholar award, a Government of Ireland scholarship and a number of Emerald Literati awards.

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Now check page to page 320 of your textbook and answer the question in the Links to Management feature.


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Chapter 16 – Technology

Alison Jones, Alison Jones Business Services

http://www.alisonjones.com/

Alison works with small and medium-sized enterprises and entrepreneurs to make them stand out from the competition and grow their businesses, clarifying strategy and creating effective content marketing, including print and ebooks. She also provides executive coaching and consulting services to the traditional publishing sector.

After an MA in English Language and Literature from Edinburgh University and an MBA from the Open University, Alison pioneered digital publishing over a 22-year career in publishing, most recently as Director of Innovation Strategy with Palgrave Macmillan. She set up Alison Jones Business Services and the Practical Inspiration Publishing imprint in 2014 to establish a new model: position, or brand, publishing. She is an associate lecturer with Oxford Brookes University, teaching on their MA in Publishing, and an affiliate lecturer with the University of Falmouth.


Download the transcript

Now check back to page 439 of your textbook and answer the question in the Links to Management feature.

Tony McGrory, freelance mentor

Recently retired and free to participate in management, career development and alumni mentoring, Tony has spent 34 years in human resource and functional managerial roles spanning leadership and development, managing change and core talent, negotiation skills in sales and commerce, Six Sigma and a real estate portfolio in a major multinational company. Tony’s broad background permits effective liaison, networking and communication with managers and organizations seeking guidance and experience in aligning project activities that match their strategy and deliver their corporate business objectives.

Download the transcript

Now check back to page 444 of your textbook and answer the question in the Links to Management feature.

John Wilson, business consultant

John Wilson has a PhD in educational psychology and worked in teacher education and training in Scotland before becoming Foundation Professor of Education at Victoria University, Australia in 1992. He worked in human resource development in the education and training sectors in several countries including Bangladesh, Botswana, Canada, Laos and Thailand. In 2014, he was Asian Development Bank consultant on a project planning assistance in secondary education for the government of Kyrgyzstan.

Download the transcript

Now check back to page 446 of your textbook and answer the question in the Links to Management feature.


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Chapter 18 – Change

Tony McGrory, freelance mentor

Recently retired and free to participate in management, career development and alumni mentoring, Tony has spent 34 years in human resource and functional managerial roles spanning leadership and development, managing change and core talent, negotiation skills in sales and commerce, Six Sigma and a real estate portfolio in a major multinational company. Tony’s broad background permits effective liaison, networking and communication with managers and organizations seeking guidance and experience in aligning project activities that match their strategy and deliver their corporate business objectives.

Download the transcript

Now check back to page 498 of your textbook and answer the question in the Links to Management feature.




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