Human Resource Management

A Concise Introduction

by Ronan Carbery and Christine Cross

Spotlight on skills

This page of the website features video interviews with HR practitioners and managers from a range of organizations, from Google to Sun Life Financial. The practitioners address each of the questions in the Spotlight on Skills features in the textbook, giving their perspective on the various issues outlined therein and providing some real-life examples from their own experience to provide you with some guidance. To maximise this resource, you should first attempt to answer the questions in the book for yourself and then watch the videos. The idea behind the Spotlight on Skills video and text feature is to encourage you to develop your people management skills, giving you the opportunity to identify and diagnose real-world HR problems and develop possible solutions to overcome them.

Chapter 2 - Olga Donnelly

Staffing Manager, Google
Olga Donnelly has over 13 years’ recruitment and selection experience, across financial services and the digital and online media sector. She currently holds the position of Staffing Manager at Google’s European headquarters in Dublin, overseeing its talent acquisition across Europe, the Middle East and Africa. She recently led Google’s creation of a two-year developmental programme for graduate hiring, offering a new approach to learning to equip new hires with the business, analytical and leadership skills needed to be successful at Google. Olga graduated with a Bachelor of Commerce degree from the National University of Ireland, Galway, specializing in Human Resources.

Complete the tasks and answer the questions in the Spotlight on Skills feature on p.20 of your textbook then watch Olga’s videos. Revisit your answers to see if you can add to them in light of Olga’s advice.
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Chapter 3 - Olga Donnelly

Answer the questions in the Spotlight on Skills feature on p.41 of your textbook then watch Olga’s video. Revisit your answers to see if you can add to them in the light of Olga’s advice.
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Chapter 4 - Gretta Nash-Cadden

HR and Training Manager, Brown Thomas Group
Gretta Nash-Cadden has over nine years’ generalist experience in managing a full spectrum of HR programmes, services and functions. Gretta’s experience spans the hospitality and retail sectors. Her HR career began with Marriott International Hotels and she is currently employed as an HR and Training Manager within the Brown Thomas Group, a chain of large, luxury department stores in Ireland. Gretta has a proven track record in recruitment, learning and development, change management, organization development, conflict resolution and performance management. She holds an honours degree in HRM from Dublin Institute of Technology and an MBS in HR Strategy from Dublin City University.

Complete the tasks in the Spotlight on Skills feature on p.57 of your textbook then watch Gretta’s video. Revisit your answers to see if you can add to them in the light of Gretta’s advice.
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Chapter 5 - Áine Hynes

Partner, St. John Solicitors
Áine Hynes is a partner in St John Solicitors and her experience in employment law dates back to 1998 when she first acted for the Health and Safety Executive in defending employment-related claims. She has acted in all employment forums, from Rights Commissioner hearings to complex employment-related stress and bullying personal injuries claims. She is interested in equality law and represents clients regularly before the Equality Tribunal. She is a regular lecturer and tutor at the Law Society of Ireland and is involved in the Department of Jobs, Enterprise and Innovation workshops and discussions seeking to simplify employment law, thus reducing the resulting administrative burden felt by business. Áine is a member of the Litigation Committee of the Law Society of Ireland and a Council Member of the Dublin Solicitors Bar Association.

Complete the tasks in the Spotlight on Skills feature on p.73 of your textbook then watch Áine’s videos. Revisit your answers to see if you can add to them in the light of Áine’s advice.
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Chapter 6 - Karen Burns

General Manager (Ireland) and Assistant Vice President of HR for the Shared Services Division (Ireland, Bermuda, USA)
Sun Life Financial

Karen Burns is the General Manager for Sun Life Financial in Ireland and Assistant Vice President of HR for Sun Life’s Shared Services Division based in Ireland, Bermuda and the USA. Having started her career with Dunnes Stores, a leading Irish retailer, as an HR Manager, Karen then moved to AOL Europe, initially as HR Manager before being appointed as the Director of HR for its Waterford, Dublin and Bristol offices. A Bachelor of Commerce graduate of University College Cork, Karen also holds a Higher Diploma in Employee Relations from the National College of Ireland and an MBS in HRM from the University of Limerick.

Complete the tasks and answer the questions in the Spotlight on Skills feature on p.92 of your textbook then watch Karen’s videos. Revisit your answers to see if you can add to them in the light of Karen’s advice.
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Chapter 7 - Eamonn Collins

Corporate Business Manager, Quality and Qualifications Ireland
Eamonn Collins is Corporate Business Manager at Quality and Qualifications Ireland, with responsibility for HR and finance. He has over 20 years’ experience of HR in the public sector including the Department of Social and Family Affairs, as HR Manager for the Refugee Legal Service and the National Qualifications Authority of Ireland, and as Training Manager at the Legal Aid Board. He has significant experience of reviewing, implementing and advising other public bodies on performance management. His education qualifications include a degree in Law, a Postgraduate Diploma in Public Management and a Masters in HR from the Institute of Public Administration.

Answer the questions in the Spotlight on Skills feature on p.107 of your textbook then watch Eamonn’s video. Revisit your answers to see if you can add to them in the light of Eamonn’s advice.
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Chapter 8 - Miriam Cushen

Benefits Manager, Kerry Group
Miriam Cushen is an experienced business professional with strong HR experience, including generalist and functional expertise such as reward, recruitment, HR systems, HR data management and organization design. Her HR and business experience is with successful global businesses such as Kerry Group, a leading organization in the global food industry, and Diageo, who house brands such as Guinness and Smirnoff, where she has been responsible for the design, implementation and embedding of strategic HR programmes in dynamic and changing environments including Ireland, the UK, Africa, Continental Europe and the USA. Miriam currently holds the role of Kerry Group Benefits Manager, where she has global responsibility for strategy, policy and implementation plans relating to Kerry Group’s benefit offering. She has a Bachelor in Commerce from National University of Ireland, Galway, a BSc in HR from Dublin Institute of Technology and an Advanced Diploma from the Charted Institute of Management Accountants.

Answer the questions in the Spotlight on Skills feature on p.123 of your textbook then watch Miriam’s video. Revisit your answers to see if you can add to them in the light of Miriam’s advice.
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Chapter 9 - Judi Kinnane

Head of recruitment and staffing UK and Ireland, A pharmaceutical company
Judi Kinnane has more than 18 years’ experience in the areas of talent management, particularly talent acquisition and development. She has a breadth and depth of experience in complex multinational Fortune 500 companies. Having led significant sourcing and development strategies during turbulent times, she is energetic and passionate about maximizing individual, team and organizational potential. She specializes in an evidence-based approach to HRD and HRM. Having held interim management positions and HR consultancy roles in the past, she is focused on delivering results and improving processes. She is currently leading a recruitment and staffing function for Ireland and the UK for a world-leading pharmaceutical company.

Answer the questions in the Spotlight on Skills feature on p.144 of your textbook then watch Judi’s video. Revisit your answers to see if you can add to them in the light of Judi’s advice.
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Chapter 10 - Anthony Brennan

Head of HR, CityJet (Air France)

Anthony Brennan has held senior positions as Head of HR and Director of Human Resources across international, UK and Irish organizations, including Forte Hotels UK, Thorn/EMI Music UK, Merchants Group, Concern Worldwide and, more recently, CityJet, a subsidiary of Air France. Anthony’s areas of expertise include HR strategy, organizational and management development, resource planning, employee engagement, and reward and benefits.

Answer the questions in the Spotlight on Skills feature on p.160 of your textbook then watch Anthony’s video. Revisit your answers to see if you can add to them in the light of Anthony’s advice.
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Chapter 11 - Philip Thornton

Head of Health and Safety Unit, University of Limerick
Philip Thornton is Head of the Health and Safety Unit at the University of Limerick and lectures on the Higher Diploma in Safety, Health and Welfare at Work. He has over 30 years’ technical and scientific experience in both multinational and public sector organizations. He is Chair of the Mid-West District of the National Irish Safety Organisation and a member of Limerick local authority’s Road Safety Together Committee. Philip has worked with Asahi Synthetic Fibres Ltd and Baxter SA. He has a degree in Industrial Biochemistry and an MSc in Health and Safety Management. He is a chartered member of the Institution of Occupational Safety and Health and contributed to The Irish Health and Safety Handbook (2nd edn) (Garavan, 2002).

Complete the task in the Spotlight on Skills feature on p.177 of your textbook then watch Phillip’s video. Revisit your answers to see if you can add to them in the light of Phillip’s advice.

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Chapter 12 - Sinead Mullins

Human Resource and Industrial Relations Executive, IBEC
Sinead Mullins is Human Resource and Industrial Relations Executive with the Irish Business Employers’ Confederation (IBEC). With over seven years’ experience in the field, Sinead has represented and advised clients in several industries, including manufacturing, financial services and hospitality sectors. In her role with IBEC, she has represented employers at the Employment Appeals Tribunal, Equality Tribunal, Rights Commissioner and Labour Court. She has also represented Ireland at the International Labour Organization and was an employer nominee on the Catering Joint Labour Committee. Sinead has a BBS in Economics and Finance from the University of Limerick, a BA in Law from Dublin Institute of Technology, and is currently studying for her Masters in Human Resource Management at the University of Limerick.

Answer the questions in the Spotlight on Skills feature on p.197 of your textbook then watch Sinead’s video. Revisit your answers to see if you can add to them in the light of Sinead’s advice.
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Chapter 13 - Claire Campion

HR Business Partner, Google Ireland
Claire Campion currently works as an HR Business Partner at Google Ireland. In the past 12 years, Claire has worked as an HR business partner in a broad range of industries, including hospitality, TV and broadcasting, and the online/tech industry. Her background is diverse and includes experience in the UK and Ireland, predominately working for large multinationals, such as Viacom International Media Networks, BSkyB and InterContinental Hotels. Her areas of HR experience include recruitment, change management, international HR, and employee engagement. Claire has an International Diploma in Hotel Management and Business Studies from Shannon College of Hotel Management and an MA in Human Resources from London Metropolitan University. She is an active member of the Chartered Institute of Personnel and Development.

Complete the tasks and answer the questions in the Spotlight on Skills feature on p.208 of your textbook then watch Claire’s video. Revisit your answers to see if you can add to them in the light of Claire’s advice.
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