Work Communication

Mediated and Face-to-Face Practices

by Maureen Guirdham Communicating Across Cultures at Work

About this book

How people communicate at work, whether face-to-face or by email, chat, text, phone or video, is central to how organizations function and vital for both personal and business success.

Work Communication covers all the skills required for interpersonal work communication, including impression formation and management, interaction dynamics, power, persuasion and conflict. It demonstrates how these elements impact on work activities such as interviewing, negotiating and change communication, and on organizational issues like knowledge sharing and teamwork.

Exploring all aspects of interpersonal communication at work and covering all the new communication media, this practical book will equip the reader with the skills needed to communicate effectively.