The key strength of the book is in the careful research on the mediated version of interaction. This is both useful and original. - Anne Marie Bulow, Copenhagen Business School, Denmark
Both timely and topical, the text clearly and effectively achieves its stated purpose to address the practical skills central to both face-to-face and mediated interpersonal work communication. The demonstrable link between research and the more pragmatic ‘guidelines’ provided throughout the text is a key strength of the work. - Donna Henson, Bond University, Australia
This book reflects a high level of scholarship and command of the material, with the inclusion of recent material and publications representing a comprehensive overview of the “state of play”. It is sufficiently comprehensive for those of a non-communications background to grasp the basic concepts that inform the background knowledge of the area. - Fred Morrison, Ulster University, UK
This is a scholarly work with a great depth of research underpinning it. It represents a comprehensive review of the issues of communication at work. A very impressive book! - Mike Davies, Winchester Business School, UK