The Theory and Practice of Change Management

Fourth edition

by John Hayes

About the author

John Hayes is Emeritus Professor of Change Management at Leeds University Business School and contributes to programmes on change management at the Università della Svizzera Italiana, Copenhagen Business School, Aarhus School of Business and the German Graduate School of Management & Law.

In parallel with his academic career, John works with individuals and teams to help facilitate change in complex organizational settings. Over the last 30 years he has worked for a wide range of private sector companies, including GNER, National Australia Group, SIX Swiss Exchange, iQuest, British Gas, BT, ICI, Lucas, Delphi, BP, Occidental Petroleum, Bawden Drilling, Glaxo, Reckitt and Coleman (pharmaceuticals), DLApiper, and Nestlé. He has also worked for a range of public sector organisations such as the American Army, RAF, Benefits Agency and Department of Work and Pensions, NHS, and NACRO.

John is a chartered psychologist and Fellow of the Chartered Institute of Personnel and Development.