Table of Contents

PART I: MANAGING CHANGE: A PROCESS PERSPECTIVE

1. Process Models of Change
2. Leading Change: A Process Perspective
3. Patterns of Change

PART II: RECOGNISING THE NEED FOR CHANGE

4. Recognising the Need or Opportunity for Change
5. Starting the Change
6. Building Change Relationships

PART III: DIAGNOSING WHAT NEEDS TO BE CHANGED

7. Diagnosis
8. Gathering and Interpreting Information

PART IV: LEADING AND MANAGING THE PEOPLE ISSUES

9. The Role of Leadership in Change Management
10. Power, Politics and Stakeholder Management
11. Communicating Change
12. Motivating Others to Change
13. Supporting Others through Change

PART V: PLANNING

14. Shaping Implementation Strategies
15. Developing a Change Plan
16. Types of Intervention
17. Action Research
18. Appreciative Inquiry
19. Training and Development
20. High Performance Development
21. Business Process Reengineering
22. Lean
23. Culture Profiling
24. Selecting Interventions

PART VI: IMPLEMENTING CHANGE AND REVIEWING PROGRESS

25. Implementing Change
26. Reviewing and Keeping the Change on Track

PART VII: SUSTAINING CHANGE

27. Making Change Stick
28. Spreading Change

PART VIII: LEARNING

29. Individual and Collective Learning
30. Pulling it All Together: A Case Study