The Theory and Practice of Change Management

Fourth edition

by John Hayes

Table of Contents

PART I: MANAGING CHANGE: A PROCESS PERSPECTIVE

  1. Process Models of Change
  2. Leading Change: A Process Perspective
  3. Patterns of Change

PART II: RECOGNISING THE NEED FOR CHANGE

  1. Recognising the Need or Opportunity for Change
  2. Starting the Change
  3. Building Change Relationships

PART III: DIAGNOSING WHAT NEEDS TO BE CHANGED

  1. Diagnosis
  2. Gathering and Interpreting Information

PART IV: LEADING AND MANAGING THE PEOPLE ISSUES

  1. The Role of Leadership in Change Management
  2. Power, Politics and Stakeholder Management
  3. Communicating Change
  4. Motivating Others to Change
  5. Supporting Others through Change

PART V: PLANNING

  1. Shaping Implementation Strategies
  2. Developing a Change Plan
  3. Types of Intervention
  4. Action Research
  5. Appreciative Inquiry
  6. Training and Development
  7. High Performance Development
  8. Business Process Reengineering
  9. Lean
  10. Culture Profiling
  11. Selecting Interventions

PART VI: IMPLEMENTING CHANGE AND REVIEWING PROGRESS

  1. Implementing Change
  2. Reviewing and Keeping the Change on Track

PART VII: SUSTAINING CHANGE

  1. Making Change Stick
  2. Spreading Change

PART VIII: LEARNING

  1. Individual and Collective Learning
  2. Pulling it All Together: A Case Study