Table of Contents
PART I: MANAGING CHANGE: A PROCESS PERSPECTIVE
- Process Models of Change
- Leading Change: A Process Perspective
- Patterns of Change
PART II: RECOGNISING THE NEED FOR CHANGE
- Recognising the Need or Opportunity for Change
- Starting the Change
- Building Change Relationships
PART III: DIAGNOSING WHAT NEEDS TO BE CHANGED
- Diagnosis
- Gathering and Interpreting Information
PART IV: LEADING AND MANAGING THE PEOPLE ISSUES
- The Role of Leadership in Change Management
- Power, Politics and Stakeholder Management
- Communicating Change
- Motivating Others to Change
- Supporting Others through Change
PART V: PLANNING
- Shaping Implementation Strategies
- Developing a Change Plan
- Types of Intervention
- Action Research
- Appreciative Inquiry
- Training and Development
- High Performance Development
- Business Process Reengineering
- Lean
- Culture Profiling
- Selecting Interventions
PART VI: IMPLEMENTING CHANGE AND REVIEWING PROGRESS
- Implementing Change
- Reviewing and Keeping the Change on Track
PART VII: SUSTAINING CHANGE
- Making Change Stick
- Spreading Change
PART VIII: LEARNING
- Individual and Collective Learning
- Pulling it All Together: A Case Study