The Theory and Practice of Change Management

Fourth edition

by John Hayes

Multiple choice questions

Click on the links below to access quizzes for each chapter of the book. Use these to make sure you have understood and remembered key topics and to test yourself in preparation for exams.

Chapter 1: Process models of change

Chapter 2: Leading change: a process perspective

Chapter 3: Patterns of change

Chapter 4: Recognizing a need or opportunity for change

Chapter 5: Starting the change

Chapter 6: Building change relationships

Chapter 7: Diagnosis

Chapter 8: Gathering and interpreting information

Chapter 9: The role of leadership in change management

Chapter 10: Power, politics and stakeholder management

Chapter 11: Communicating change

Chapter 12: Motivating others to change

Chapter 13: Supporting others through change

Chapter 14: Shaping implementation strategies

Chapter 15: Developing a change plan

Chapter 16: Types of intervention

Chapter 17: Action research

Chapter 18: Appreciative inquiry

Chapter 19: Training and development

Chapter 20: High performance management

Chapter 21: Business process re-engineering

Chapter 22: Lean

Chapter 23: Culture profiling

Chapter 24: Selecting interventions

Chapter 25: Implementing change

Chapter 26: Reviewing and keeping the change on track

Chapter 27: Making change stick

Chapter 28: Spreading change

Chapter 29: Individual and collective learning