Multiple choice questions
Click on the links below to access quizzes for each chapter of the book. Use these to make sure you have understood and remembered key topics and to test yourself in preparation for exams.Chapter 1: Process models of change
Chapter 2: Leading change: a process perspective
Chapter 3: Patterns of change
Chapter 4: Recognizing a need or opportunity for change
Chapter 5: Starting the change
Chapter 6: Building change relationships
Chapter 7: Diagnosis
Chapter 8: Gathering and interpreting information
Chapter 9: The role of leadership in change management
Chapter 10: Power, politics and stakeholder management
Chapter 11: Communicating change
Chapter 12: Motivating others to change
Chapter 13: Supporting others through change
Chapter 14: Shaping implementation strategies
Chapter 15: Developing a change plan
Chapter 16: Types of intervention
Chapter 17: Action research
Chapter 18: Appreciative inquiry
Chapter 19: Training and development
Chapter 20: High performance management
Chapter 21: Business process re-engineering
Chapter 22: Lean
Chapter 23: Culture profiling
Chapter 24: Selecting interventions
Chapter 25: Implementing change
Chapter 26: Reviewing and keeping the change on track
Chapter 27: Making change stick
Chapter 28: Spreading change
Chapter 29: Individual and collective learning