Essential Operations Management

by Alex Hill and Terry Hill

About the authors

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ALEX HILL is a Principal Lecturer at Kingston University (UK), an Associate Fellow at the University of Oxford (UK) and a Visiting Professor at the University of Pretoria (South Africa). Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organisations.


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TERRY HILL is an Emeritus Fellow at the University of Oxford, UK, an Affiliate Professor at the Milan Polytechnic, Italy and at the Ohio State University, USA, and a Visiting Professor at the University of Pretoria, South Africa. He is a leading international figure in the field of operations management and operations strategy. Terry spent several years in operations management and continues to work as a consultant. He has held previous professorial appointments at London Business School, UK, and the University of Bath, UK.