Essential Operations Management

by Alex Hill and Terry Hill


The book has been endorsed by a wide range of academics from institutions across the UK, Europe and the US:
The authors do an excellent job of integrating the service and manufacturing industry material for introductory courses in Operations Management at the graduate and undergraduate level in Business Schools. Further, the service and operations strategy chapters reflect the excellent background that the authors bring to the textbook. -Professor William L. Berry, Fischer College of Business, The Ohio State University
I find Hill & Hill unique in the way it emphasises on the services sector, which, to my knowledge, no other OM book at the moment does. …The importance of the growing sector of services certainly deserves attention from an OM perspective and I think Hill & Hill will help to fill the gap in this respect. The case studies are definitely aimed at this ambition and are one of the strengths of the book. -Tolga Bektas, Lecturer in Management Science, School of Management, University of Southampton
Books with the word “Essentials” in their title are often just for undergraduate students and don’t cover the more-advanced aspects of a subject. Neither are true for this book! In fact, its cases, topics and concise format make it ideal for an executive program as well. The book covers everything that you need to understand, or actually manage, operations. It is very engaging with real-world examples, an easy-to-read writing style and interesting cases. This makes it very different to most traditional operations textbooks. For instructors designing a program, there is an extensive array of teaching materials including slide presentations, case study guides, suggested course outlines, film study guides, and so on. The case study guides are especially good with excellent quantitative and qualitative analyses that really help bring out the key insights from the case. However, it is not only the content of the book that sets it apart. Its design also makes it engaging, interesting, readable and accessible. As we say in the U.S., Alex and Terry have hit a home run! -Professor Jay Klompmaker, Kenan-Flagler Business School, University of North Carolina
Covers all the essentials in a very accessible text with good case studies. The service operations content is very useful. Great for undergraduate and postgraduate audiences. -Dr John Mackness, Lancaster University Management School
The treatment of the theory, supported by the innovative pedagogical features and well-selected case studies, is unique among books on this subject. This is the first time that I’ve seen a book that stresses its learning tools through the use of such a modern and student-friendly design. It is just fantastic! -Dr Horacio Soiano-Meier, Senior Lecturer in Operations Management, Northampton Business School