What makes Essential Operations Management so special?
Essential Operations Management provides a unique approach to operations management that will benefit both students and lecturers. Click on the key advantages below to view more details and endorsements from academics in the field:
Terry Hill is a long standing and well-respected name in the field of operations management; both Alex and Terry Hill are experienced textbook authors who have worked in both the services and manufacturing industries.
Ideal for students with little experience of the working world. This is supported by a wealth of pedagogical features and a contemporary page design to draw students in.
The tone and style of the text is ideal for students. The language is kept relatively simple and all terminology is promptly explained. I am a non-native English speaker myself, and found no problem with the text. -Dr. Katri Karjalainen, Lecturer in Operations Management, Manchester Business School
Both chapter content and case studies are written to provide a balance between services and manufacturing that is relevant to modern industry.
I find Hill & Hill unique in the way it emphasises on the services sector, which, to my knowledge, no other OM book at the moment does. …The importance of the growing sector of services certainly deserves attention from an OM perspective and I think Hill & Hill will help to fill the gap in this respect. The case studies are definitely aimed at this ambition and are one of the strengths of the book. -Tolga Bektas, Lecturer in Management Science, School of Management, University of Southampton
Full coverage given to current topics such as JIT, Lean operations and ERP. The book takes a fresh approach to operations management, taking into account the adoption of e-commerce in retailing, financial services and students’ own familiarity with digital services, products and systems.