About the author
ALEX HILL is a Principal Lecturer at Kingston University (UK), an Associate Fellow at the University of Oxford (UK) and a Visiting Professor at the University of Pretoria (South Africa). Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organisations.
TERRY HILL is an Emeritus Fellow at the University of Oxford, UK, an Affiliate Professor at the Milan Polytechnic, Italy and at the Ohio State University, USA, and a Visiting Professor at the University of Pretoria, South Africa. He is a leading international figure in the field of operations management and operations strategy. Terry spent several years in operations management and continues to work as a consultant. He has held previous professorial appointments at London Business School, UK, and the University of Bath, UK.