Operations Management by Alex Hill and Terry Hill | Companion website

List of contents

Chapter 1: Managing operations
Chapter 2: Operations strategy
Chapter 3: Managing people
Chapter 4: Designing products and services
Chapter 5: Delivering services
Chapter 6: Making products
Chapter 7: Location and layout
Chapter 8: Managing capacity
Chapter 9: Scheduling and executing operations
Chapter 10: Managing inventory
Chapter 11: Managing quality
Chapter 12: Managing the supply chain
Chapter 13: Analysing operations
Chapter 14: Improving operations
Chapter 15: Corporate Social Responsibility