List of contents
- Chapter 1: Managing operations
- Chapter 2: Operations strategy
- Chapter 3: Managing people
- Chapter 4: Designing products and services
- Chapter 5: Delivering services
- Chapter 6: Making products
- Chapter 7: Location and layout
- Chapter 8: Managing capacity
- Chapter 9: Scheduling and executing operations
- Chapter 10: Managing inventory
- Chapter 11: Managing quality
- Chapter 12: Managing the supply chain
- Chapter 13: Analysing operations
- Chapter 14: Improving operations
- Chapter 15: Corporate Social Responsibility