Operations Management

Third edition

by Alex Hill and Terry Hill

List of contents

  • Chapter 1: Managing operations
  • Chapter 2: Operations strategy
  • Chapter 3: Managing people
  • Chapter 4: Designing products and services
  • Chapter 5: Delivering services
  • Chapter 6: Making products
  • Chapter 7: Location and layout
  • Chapter 8: Managing capacity
  • Chapter 9: Scheduling and executing operations
  • Chapter 10: Managing inventory
  • Chapter 11: Managing quality
  • Chapter 12: Managing the supply chain
  • Chapter 13: Analysing operations
  • Chapter 14: Improving operations
  • Chapter 15: Corporate Social Responsibility