Operations Management

Third edition

by Alex Hill and Terry Hill

What is new for the 3rd edition


  • New chapters on CSR and ethics, Analysing Operations, and Managing People
  • Increased coverage of performance measurement
  • New content on Six Sigma and Taguchi
  • New sections on lean management and improving operations
  • Increased coverage of MRP
  • New focus on services rather than manufacturing


  • Chapter outlines
  • Learning objectives
  • A marginal glossary
  • New short case studies throughout
  • New long case studies at the end of each chapter to suit PG, MBA and executive teaching
  • New ‘Driving Business Performance’ feature which has a distinct management flavour
  • New ‘In Practice’ feature containing key recommendations for future managers
  • New ‘Executive Insights’ feature which summarise central points in the text, useful for revision


  • An even more accessible writing style
  • Improved cross-referencing between chapters


  • New, fresh page design
  • Addition of photos