It's all about people

by Neil Thompson and Sue Thompson

Guide to Further Learning

To expand on your own knowledge and understanding of the topics and issues tackled in Neil Thompson's books, you can refer to the below list of excellent material - personally recommended by Neil himself!


  • Rungapadiachy, D. M. Self-Awareness in Healthcare: Engaging in Helping Relationships, Palgrave Macmillan, 2007
  • Thompson, N. Practising Social Work, Palgrave Macmillan, 2009, Chapter 13
  • Zahavi, D. Self-Awareness and Alterity: A Phenomenological Investigation, Northwestern Universities Press, 2000

Time management

  • Douglass, M. ABC Time Tips, McGraw-Hill, 1998
  • Fleming, I. The Time Management Pocketbook, Management Pocketbooks, 2003
  • Forster, M. Do It Tomorrow and Other Secrets of Time Management Hodder & Stoughton, 2006
  • Gleeson, K. The Personal Efficiency Program: How to Get Organized to Do More Work in Less Time, John Wiley, 3rd edn, 2003

Stress management

  • Cranwell-Ward, J. and Abbey, A. Organizational Stress, Palgrave Macmillan, 2005
  • Palmer, S. and Cooper, C. L. How to Deal with Stress, Kogan Page, 2007
  • Sutherland, V. J. and Cooper, C. L. Strategic Stress Management: An Organizational Response, Macmillan, 2000
  • Thompson, N. Stress Matters, An e-book published by Avenue Media Solutions, 2015.
  • Thompson, N., Murphy, M. and Stradling, S. Meeting the Stress Challenge, Russell House Publishing, 1996.

Information management

  • Cartwright, R. I. Key Concepts in Information and Communication Technology, Palgrave Macmillan, 2005
  • Hinton, M. Introducing Information Management: The Business Approach, Butterworth-Heinemann, 2005
  • Jones, W. and Teevan, J. (eds) Personal Information Management, University of Washington Press, 2007
  • Marchand, D. and Davenport, T. H. (eds) Mastering Information Management, Prentice Hall, 1999
  • Whiteley, D. Introduction to Information Systems: Organisations, Applications, Technology, and Design, Palgrave Macmillan, 2004


  • Back, K. and Back, K. Assertiveness At Work: A Practical Guide to Handling Awkward Situations, McGraw-Hill, 3rd edn, 2005
  • Blair, M. and Wilson, L. C is for Confidence, Russell House Publishing, 2004
  • Dryden, W. and Constantinou, D. Assertiveness Step by Step (Overcoming Common Problems), Sheldon Press, 2004
  • Paterson, A. J. The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships, New Harbinger Publications, 2001

Bullying and harassment

  • Field, T. Bully in Sight, Success Unlimited, 1996
  • Ishmael, A. Harassment, Bullying and Violence at Work, The Industrial Society, 1999
  • Peyton, P. R. Dignity at Work: Eliminate Bullying and Create a Positive Working Environment, Brunner-Routledge, 2003
  • Randall, P. Adult Bullying: Perpetrators and Victims, Routledge, 1997
  • Stephens, T. and Hallas, J. Bullying and Sexual Harassment, Chandos, 2006
  • Thompson, N. Tackling Bullying and Harassment in the Workplace, Pepar, 2000


  • Gilbert, P. and Thompson, N. Supervision and Leadership Skills: A Training Resource Pack, Learning Curve Publishing, 2002
  • Hawkins, P. and Shohet, R. Supervision in the Helping Professions, Open University Press, 3rd edn, 2007
  • Morrison, T. Staff Supervision in Social Care, 3rd edn, Pavilion, 2006
  • Mosley, D. Megginson, L. and Pietri, P. Supervisory Management: The Art of Inspiring, Empowering and Developing People, Thomson Learning, 6th edn, 2004
  • Perlmutter, F. D., Bailey, D. and Netting, F. E. Managing Human Resources in the Human Services, Oxford University Press, 2001
  • Shohet, R. (ed.) Passionate Supervision, Jessica Kingsley, 2007
  • Thompson, N. Promoting Workplace Learning, the Policy Press, 2006

Being creative

  • Adair, J. The Art of Creative Thinking: How to Be Innovative and Develop Great Ideas, Kogan Page, 3rd edn, 2007
  • Bono, E. de Lateral Thinking: A Textbook of Creativity, Penguin, 1990
  • Bono, E. de How to Have Creative Ideas: 62 Exercises to Develop the Mind, Vermilion, 2007
  • Hamer, M. The Barefoot Helper, Lyme Regis, Russell House Publishing, 2006
  • Pope, R. Creativity: Theory, History, Practice, Routledge, 2005
  • Robinson, K. Out of Our Minds: Learning to be Creative, Capstone, 2001
  • Treffinger, D. J., Isaksen, S. G. and Stead-Dorval, K. B, Creative Problem Solving: An Introduction, Prufrock Press, 4th edn, 2005

Continuous professional development

  • Clutterbuck, D. Everyone Needs a Mentor: Fostering Talent at Work, Chartered Institute of Personnel and Development, 3rd edn, 2001
  • Honey, P. How to Become an Effective Learner, Peter Honey Publications, 2003
  • Honey, P. Continuing Personal Development, Peter Honey Publications, 2007
  • Thompson, N. Promoting Workplace Learning, the Policy Press, 2006
  • Thompson, S. and Thompson, N. The Critically Reflective Practitioner, Palgrave Macmillan, 2006
  • Waldman, J. Help Yourself to Learning at Work, Russell House Publishing, 1999

Being realistic

  • Camus, A. The Myth of Sisyphus, Penguin, 2005
  • Chang, E. C. (ed.) Optimism and Pessimism: Implications for Theory, Research and Practice, American Psychological Association, 2000
  • Dienstag, J. F. Pessimism: Philosophy, Ethic, Spirit, Princeton University Press, 2006
  • Norem, J. K. The Positive Power of Negative Thinking: Using Defensive Pessimism to Harness Anxiety and Perform at Your Peak, Basic Books, 2002
  • Segerstrom, S. C. Breaking Murphy’s Law: How Optimists Get What They Want from Life – and Pessimists Can Too, The Guilford Press, 2006
  • Seligman, M. E. P. Learned Helplessness: On Depression, Development, and Death, W. H. Freeman, 1975
  • Seligman, M. E. P. Learned Optimism: How to Change Your Mind and Your Life, Vintage Books, 2006

Diversity/anti-discriminatory practice


  • Baker, J., Lynch, K., Cantillon, S. and Walsh, J. Equality: From Theory to Action, Palgrave Macmillan, 2004
  • Baxter, C. (ed.) Managing Diversity and Inequality in Health Care, Bailliere Tindall, 2001
  • Moss, B. Values, Russell House Publishing, 2006
  • Mullaly, B. Challenging Oppression, Oxford University Press, 2002
  • Thompson, N. Promoting Equality: Working with Diversity and Difference, Palgrave Macmillan, 3rd edn, 2015
  • Thompson, N. Anti-Discriminatory Practice, Palgrave Macmillan, 6th edn, 2016
  • Thompson, N. Power and Empowerment, Russell House Publishing, 2007

Diversity/anti-discriminatory practice

  • Bernard, M. and Scharf, T. (eds) Critical Perspectives on Ageing Societies, The Policy Press, 2007
  • Daatland, S. O. and Biggs, S.(eds), Ageing and Diversity: Multiple Pathways and Cultural Migrations, The Policy Press, 2nd edn, 2006
  • Levenson, R. Auditing Age Discrimination: A Practical Approach to Promoting Age Equality in Health and Social Care, King’s Fund, 2003
  • Macnicol, J. Age Discrimination: An Historical and Contemporary Analysis, Cambridge University Press, 2006
  • O’Dempsey, D., Jolly, S. and Harrop, A. Age Discrimination Handbook, Legal Action Group, 2006
  • Nolan, M., Davies, S. and Grant, G. Working with Older People and Their Families, Open University Press, 2001
  • Thompson, N. Age and Dignity: Working with Older People, Arena, 1995
  • Thompson, S. Age Discrimination, Russell House Publishing, 2005

Diversity/anti-discriminatory practice


  • Borsay, A. Disability and Social Policy in Britain Since 1750: A History of Exclusion, Palgrave Macmillan, 2004
  • Oliver, M. The Politics of Disablement, Macmillan – now Palgrave Macmillan, 1990
  • Oliver, M. and Sapey, B. Social Work with Disabled People, 3rd edn, Palgrave Macmillan, 2006
  • Shakespeare, T. Disability Rights and Wrongs, Routledge, 2nd edn, 2006
  • Swain, J., French. S., Barnes, C. and Thomas, C. (eds) Disabling Barriers – Enabling Environments, 2nd edn, Sage, 2004
  • Thomas, C. Sociologies of Disability and Illness: Contested Ideas in Disability Studies and Medical Sociology, Palgrave Macmillan, 2nd edn, 2007

Diversity/anti-discriminatory practice


  • Lang, B. (ed.) Race and Racism in Theory and Practice, Rowman & Littlefield, 2000
  • Okitikpi, O. (ed.) Working with Children of Mixed Parentage, Russell House Publishing, 2005
  • Penketh, L. Tackling Institutional Racism, The Policy Press, 2000
  • Pilkington, A. Racial Disadvantage and Ethnic Diversity in Britain, Palgrave Macmillan, 2003
  • Sallah, M. and Howson, C. (eds) Working with Black Young People, Lyme Regis, Russell House Publishing, 2007
  • Solomos, J. Race and Racism in Britain, Palgrave Macmillan, 3rd edn, 2003

Diversity/anti-discriminatory practice


  • Bird, C. E. Gender and Health: The Effects of Constrained Choices and Social Policies, Cambridge University Press, 2008
  • Cranny-Francis, A., Waring, W., Stavropoulos, P. and Kirkby, J. Gender Studies: Terms and Debates, Palgrave Macmillan, 2003
  • Gruber, C. and Stefanov, H. (eds) Gender in Social Work: Promoting Equality, Russell House Publishing, 2002.
  • Hayes, B. and Prior, P. M. Gender and Health Care in the UK: Exploring the Stereotypes, Palgrave Macmillan, 2002
  • Hanmer, J. and Statham, D. Women and Social Work, Macmillan – now Palgrave Macmillan, 2nd edn, 1999
  • Segal, L. Why Feminism? Gender, Psychology, Politics, Polity Press, 1999
  • Walklate, S. Gender, Crime and Criminal Justice, Willan, 2nd edn, 2004

Diversity/anti-discriminatory practice

Other forms of oppression

  • Graham, J. Autism, Discrimination and the Law: A Quick Guide for Parents, Educators and Employers, Jessica Kingsley, 2008
  • Morland, I. (ed.) Queer Theory, Palgrave Macmillan, 2005
  • Rogers, A. and Pilgrim, D. Mental Health and Inequality, Palgrave Macmillan, 2003
  • Thompson, N. Effective Communication, Palgrave Macmillan, 2nd edn, 2011
  • Wilton, T. Sexualities in Health and Social Care: A Textbook, Open University Press, 2000

Diversity/anti-discriminatory practice

User participation

  • Kemshall, H. and Littlechild, R. User Involvement and Participation in Social Care: Research Informing Practice, Jessica Kingsley, 2000
  • Nolan, M., Hanson, E. Grant, G. and Keady, J. User Participation in Health and Social Care Research, Open University Press, 2007
  • Shaping Our Lives National User Network Shaping Our Lives: What People Think of the Social Care Services They Use, York, Joseph Rowntree Foundation, 2003
  • Thompson, N. Power and Empowerment, Russell House Publishing, 2007
  • Warren, J. Service User and Carer Participation in Social Work, Learning Matters, 2007


  • Hopkins, G The Write Stuff, Russell House Publishing, 1998
  • Hopkins, G. Plain English for Social Services, Russell House Publishing, 1998
  • Marsen, S. Communication Studies, Palgrave Macmillan, 2006
  • Moss, B. Communication Skills for Health and Social Care, Sage, 2008
  • O’Rourke, L. For the Record, Russell House Publishing, 2002
  • O’Rourke, L. and Grant, L. It’s All in the Record, Russell House, 2005
  • Stanton, N. Mastering Communication, Palgrave Macmillan, 4th edn, 2004
  • Thompson, N. Effective Communication and Language, Palgrave Macmillan, 2nd ed, 2011
  • Thompson, N. Effective Writing, an e-book published by Avenue Media Solutions, 2015


  • Hargie, O., Saunders, C. and Dickson, D. Social Skills in Interpersonal Communication, Routledge, 4th edn, 2003
  • Hayes, J. Interpersonal Skills at Work, Routledge, 2nd edn, 2002
  • Moss, B. Communication Skills for Health and Social Care, Sage, 2008
  • Trevithick, P. Social Work Skills: A Practice Handbook, Open University Press, 2nd edn, 2005

Influencing skills

  • Borg, J. Persuasion: The Art of Influencing People, Prentice Hall 2007
  • Cialdini, R. Influence: The Psychology of Persuasion, Collins, 2007
  • Huczynski, A. Influencing Within Organizations, Routledge, 2nd edn, 2004
  • Laborde, G. Z. Influencing with Integrity: Management Skills for Communication and Negotiation, Crown House Publishing, 2nd edn, 1995
  • Lambert, T. The Power of Influence, Nicholas Brealey, 1996
  • McCann, D. How To Influence Others at Work, Butterworth-Heinemann, 2nd edn, 1993

Handling feelings

  • Howe, D. Emotional Intelligence, Palgrave Macmillan, 2008
  • Merlevede, P., Bridoux, D. and Vandamme, R. Seven Steps to Emotional Intelligence, Crown House Publishing, 2001
  • Barbalet, J. (ed.) Emotions and Sociology, Blackwell, 2002
  • Bendelow, G. and Williams. S. J. (eds) Emotions in Social Life: Critical Themes and Contemporary Issues, Routledge, 1998
  • Bolton, S. C. Emotion Management in the Workplace, Palgrave Macmillan, 2005
  • Cooper, R. and Sawaf, A. Executive EQ: Emotional Intelligence in Business, Orion Business, 1997
  • Fineman, S. (ed.) Emotion in Organizations, Sage, 2nd edn, 2000
  • Fischer, A. H. (ed.) Gender and Emotion: Social Psychological Perspectives, Cambridge University Press, 2000
  • Goleman, D. Emotional Intelligence: Why It Can Matter More Than IQ, Bloomsbury Publishing, 1996
  • Goleman, D. Destructive Emotions and How We Can Overcome Them: A Dialogue With the Dalai Lama, Bloomsbury Publishing, 2004
  • Huffington, C., Armstrong, D., Halton, W., Hoyle, L. and Pooley, J. (eds) Working Below the Surface: The Emotional Life of Contemporary Organizations, Karnac, 2004.
  • Jordan, B. Social Work and Well-Being, Russell House Publishing, 2007
  • Mervelede, P. E., Bridoux, D. and Vandamme, R. 7 Steps to Emotional Intelligence, Crown House Publishing, 2001
  • Parkinson, B., Fischer, A. H. and Manstead, A. S. R. Emotion in Social Relations: Cultural, Group and Interpersonal Processes, Psychology Press, 2005
  • Payne, R. L. and Cooper, C. L. (eds) Emotions at Work: Theory, Research and Applications for Management, John Wiley & Sons, 2001
  • Thompson, N. Grief and its Challenges, Palgrave Macmillan, 2012

Handling conflict

  • Booker, O. Averting Aggression, Russell House Publishing, 2nd edn, 2004
  • Clark, J. and Linsley, P. Violence and Aggression in the Workplace: A Practical Guide for All Healthcare Staff, Radcliffe Publishing, 2006
  • Cloke, K. and Goldsmith, J. Resolving Conflicts at Work: Eight Strategies for Everyone on the Job, Jossey Bass, 2005
  • Deutsch, M., Coleman, P. T. and Marcus, E. C. (eds) The Handbook of Conflict Resolution: Theory and Practice, Jossey Bass, 2nd edn, 2006
  • Fisher, S., Abdi, D. I., Ludin, J. Smith, R., Williams, S. and Williams, S. Working with Conflict: Skills and Strategies for Action, Zed Books, 2000
  • Moore, C. W. The Mediation Process: Practical Strategies for Resolving Conflict, Jossey Bass, 2003
  • Webster, C. D. and Hucker, S. J. Violence Risk: Assessment and Management, Wiley Blackwell, 2007

Multidisciplinary working

  • Barret, G., Sellman, D. and Thomas, J. (eds) Interprofessional Working in Health and Social Care: Professional Perspectives, Palgrave Macmillan, 2005
  • Harrison, R., Mann, G., Murphy, M., Taylor, A. and Thompson, N. Partnership Made Painless, Russell House Publishing, 2003
  • Leathard, A. (ed.) Interprofessional Collaboration: From Policy to Practice in Health and Social Care, Brunner-Routledge, 2003
  • Payne, M. Teamwork in Multiprofessional Care, Palgrave Macmillan, 2000
  • Murphy, M. Developing Collaborative Relationships in Interagency Child Protection Work, Russell House Publishing, 2nd edn, 2005
  • Sullivan, H. and Skelcher, C. Working Across Boundaries: Collaboration in Social Services, Palgrave Macmillan, 2002
  • Weinstein, J., Whittington, C. and Leiba, T. (eds) Collaboration in Social Work Practice, Jessica Kingsley, 2003

Systematic practice

  • Compton, B. R., Galaway, B. and Cournoyer, B. R. Social Work Processes, Wadsworth, 7th edn, 2004
  • Egan, G. The Skilled Helper, Brooks Cole, 7th edn, 2006
  • Marsh, P. and Doel, M. The Task Centred Book, Routledge, 2005
  • Thompson, N. Understanding Social Work: Preparing for Practice, Palgrave Macmillan, 4th edn, 2015
  • Thompson, N. The Professional Social Worker, Palgrave Macmillan, 2nd edn, 2016
  • Thompson, N. and Thompson, S. The Social Work Companion, Palgrave Macmillan, 2nd edn, 2016


  • Compton, B. R., Galaway, B. and Cournoyer, B. R. Social Work Processes, Wadsworth, 7th edn, 2004
  • Holland, S. Child and Family Assessment in Social Work Practice, Sage, 2004
  • Milner, J. and O’Byrne, P. Assessment in Social Work, Palgrave Macmillan 2nd edn, 2002
  • Stuart, C. C. Assessment, Supervision and Support in Clinical Practice: A Guide for Nurses, Midwives and Other Health Professionals, Churchill Livingstone, 2nd edn, 2006
  • Thompson, N. and Thompson, S. Community Care, Russell House Publishing, 2005


  • Cambridge, P. and Carnaby, S. Person Centred Planning and Care Management with People with Learning Disabilities, Jessica Kingsley, 2005
  • Hall, A., Wren, M. and Kirby, S. (eds) Care Planning in Mental Health: Promoting Recovery, WileyBlackwell, 2007
  • Hunt, S. The Life Course: A Sociological Introduction, Palgrave Macmillan, 2005
  • Rogoff, B. The Cultural Nature of Human Development, Oxford University Press, 2003

Decision making

  • Adair, J. Decision Making and Problem Solving Strategies, Kogan Page, 2nd edn, 2007
  • Baron, J. Thinking and Deciding, Cambridge University Press, 4th edn, 2007
  • Bazerman, M. H. Judgment in Managerial Decision Making, John Wiley, 6th edn, 2005
  • Carson, D. and Bain, A. Professional Risk and Working with People: Decision-Making in Health, Social Care and Criminal Justice, Jessica Kingsley, 2008
  • Drummond, H. The Art of Decision Making, John Wiley, 2001
  • Kourdi, J. Decision Making, Orion Business Books, 1999
  • O’Sullivan, T. Making Decisions in Social Work, Macmillan Press – now Palgrave Macmillan, 1999

Managing risk

  • Carson, D. and Bain, A. Professional Risk and Working with People: Decision-Making in Health, Social Care and Criminal Justice, Jessica Kingsley, 2008
  • Coulshed, V., Mullender, A., with Jones, D. and Thompson, N. Management in Social Work, Palgrave Macmillan, 3rd edn, 2006
  • Denney, D. Risk and Society, Sage, 2005
  • Harding, T. Rights and Risk: Older People and Human Rights, Help the Aged, 2005
  • Kemshall, H. Risk, Social Policy and Welfare, Open University Press, 2002
  • Langan, J. and Lindow, V. Living with Risk: Mental Health Service User Involvement in Risk Assessment and Management, the Policy Press/Joseph Rowntree Foundation, 2004
  • Martin, J. Safeguarding Adults, Russell House Publishing, 2007
  • Pritchard, J. Good Practice with Vulnerable Adults, Jessica Kingsley, 2001
  • Webb, S. Social Work in a Risk Society: Social and Political Perspectives, Palgrave Macmillan, 2006

Review and evaluation

  • Dickinson, H. Evaluating Outcomes in Health and Social Care, the Policy Press, 2008
  • Ovretveit, J. Evaluating Health Interventions: Introduction to Evaluation of Health Treatments, Services Policies and Organizational Interventions, Open University Press, 1998
  • Parker, J. and Bradley, G. Social Work Practice: Assessment, Planning, Intervention and Review, Learning Matters, 2nd edn, 2007
  • Rossi, P. H., Lipsey, M. and Freeman, H. E. Evaluation: A Systematic Approach, Sage, 7th edn, 2003
  • Shaw, I. F. and Lishman, J. (eds) Evaluation and Social Work Practice, Sage, 1999
  • Thompson, N. and Thompson, S. The Social Work Companion, Palgrave Macmillan, 2nd edn 2016
  • Thompson, S. and Thompson, N. The Critically Reflective Practitioner, Palgrave Macmillan, 2008


  • Compton, B. R., Galaway, B. and Cournoyer, B. R. Social Work Processes, Wadsworth, 7th edn, 2004
  • Leigh, D. A. Referral and Termination Issues for Counsellors, Sage, 1998
  • Marsh, P. and Doel, M. The Task Centred Book, Routledge, 2005
  • Murdin, L. How Much Is Enough?: Endings in Psychotherapy and Counselling, Routledge, 1999
  • Thompson, N. and Thompson, S. The Social Work Companion, Palgrave Macmillan, 2nd edn, 2016


  • Bracken, P. Trauma: Culture, Meaning and Philosophy, Whurr, 2002
  • Brewin, C. R. Posttraumatic Stress Disorder: Malady or Myth, Yale University Press, 2003
  • Calhoun, L. G. and Tedeschi, R. G. Facilitating Posttraumatic Growth: A Clinician’s Guide, Lawrence Erlbaum Associates, 1999
  • Harvey, J. H. Perspectives on Loss and Trauma: Assaults on the Self, Sage, 2002
  • Herbert, C. and Wetmore, A. Overcoming Traumatic Stress: A Self-Help Guide Using Cognitive Behavioural Techniques, Robinson Publishing, 1999
  • Herman, J. L. Trauma and Recovery: From Domestic Abuse to Political Terror, Pandora, 2001
  • Rosen, G.M. (ed.) Posttraumatic Stress Disorder: Issues and Controversies, John Wiley & Sons, 2004
  • Scott, M. J. and Palmer, S. (eds) Trauma and Post-Traumatic Stress Disorder, Sage, 2000
  • Solomon, M. F. and Siegel, D. J. Healing Trauma: Attachment, Mind, Body and Brain, W. W. Norton, 2003
  • Thompson, N. Loss, Grief and Trauma in the Workplace, Baywood, 2009
  • Thompson, N. Cox, G. and Stevenson, R. (eds) Handbook of Traumatic Loss, Routledge, 2016
  • Tomlinson, P. Therapeutic Approaches in Work with Traumatized Children and Young People: Theory and Practice, Jessica Kingsley, 2004
  • Warren, M. P. From Trauma to Transformation, Crown House, 2006

Reflective practice

  • Moon, J. A. Reflection in Learning and Professional Development: Theory and Practice, RoutledgeFalmer, 1999
  • Rolfe, G., Freshwater, D. and Jasper, M. Critical Reflection for Nursing and the Helping Professions: A User Guide, Palgrave Macmillan, 2001
  • Schön, D. A. The Reflective Practitioner, Ashgate, 1983
  • Taylor, B. J. Reflective Practice: A Guide for Nurses and Midwives, Open University Press/McGraw-Hill Education, 2nd edn, 2006
  • Taylor, C. and White, S. Practising Reflexivity in Health and Welfare: Making Knowledge, Open University Press, 2000
  • Thompson, N. Theory and Practice in the Human Services, Open University Press, 2nd edn, 2000
  • Thompson, S. and Thompson, N. The Critically Reflective Practitioner, Palgrave Macmillan, 2008