Effective Communication 2nd editionCommunication is at the heart of all work with people and their problems. Whatever the setting, poor communication can prove very damaging in its consequences. However, at its most effective, it has the power to ensure the promotion of equality and well-being.
This new edition of an essential text offers a clear and informative introduction to the subtleties and practical complexities of communication. Drawing on a wide-ranging theory base from across the social sciences, it demonstrates how key ideas from a number of disciplines provide a sound foundation for informed and sensitive practice. This edition includes:
A consistent focus on the importance of communication within
interprofessional and multidisciplinary contexts;
New chapters on communication within specific settings, such as
working with children and with groups;
New discussion of potential difficulties in communication – for
example, as a result of disability issues or the challenges of intercultural
A broad range of learning resources, such as activities, 'points to
ponder' and 'voice of experience' comments, reflecting practitioners'