Soft Systems Thinking, Methodology and the Management of Change

by Brian Wilson and Kees Van Haperen

Table of contents

  • PREFACE
  • ACKNOWLEDGEMENTS
  • PROLOGUE

Part I - Fundamentals

  1. Introduction
  2. Organisational Analysis
  3. An Overview of Soft Systems Methodology
  4. Features of Soft Systems Methodology

Part II – Advanced Concepts

  1. A Publishing System
  2. A Policing System
  3. A Healthcare System (plus information requirements table)
  4. PPDG (more than an employment agency)
  5. Defence Systems
  6. A Centre of Excellence
  7. A Government System (Transformational Govt., Local Govt.)
  8. Other Government Departments (Generic)
  9. A charity
  10. Information Assurance
  11. Generic Reference Models
  12. Summary of Part II

Part III – Case Studies

  1. General Considerations
  2. The Case Studies: Aiding Good Practice
  3. Systems Thinking and Macro Issues
  4. Justice, Ministry of Justice
  5. Healthcare
  6. Policing
  7. Defence
  8. Concluding Remarks and Observations
  • Bibliography
  • Appendices