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Macmillan Higher Education


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Please be advised Covid-19 shipping restrictions may apply. Please review prior to ordering and if you are affected select the ebook version instead.

Important information on your ebook order

Important information on your access card order

Important Notice

Sapling can only be accessed if your instructor has set up a course at your University. Please only buy this code if your instructor has an active Sapling course.

Important Notice

This product should only be purchased by International students at University of Illinois.

COVID-19: Support for professors and students affected by Coronavirus. Learn more

Exam copy delivery

Although we do our best to provide exam copies to all who need them, unfortunately not all instructors are eligible for this service. Please see our exam copy policy for information about who can order a copy and where the service is available.

When will my copy arrive?

Once dispatched, your order should arrive:
- within 2 weeks in the UK
- between 2-4 weeks in the US
- up to 4 weeks outside the UK and the US

If you still haven't received your order after 4 weeks, please contact us to let us know.

How will my order be delivered?

In the US, orders will be delivered via USPS or UPS courier. Tracking numbers can be provided upon request.

For the rest of the world, orders will usually be dispatched from the UK by first or second class Royal Mail. There is no tracking on this method. The option to request delivery by courier is not available for sample copies.

Do I have to pay for delivery?

Delivery for exam copies is free, but please note that Macmillan International Higher Education cannot be responsible for any local duties and taxes payable.


I ordered an e-book - how do I access it?

Your e-book is hosted by VitalSource.

To access the e-book:

  1. If you are in the US or Canada, go to www.vitalsource.com
  2. Sign in (if you already have an account) or create account using your academic email address. This is a must otherwise Vitalsource.com will reject your request
  3. Your requested text should appear under 'Publisher's Recommendations'
Please note that samples can only be read online and not offline. You will not be able to download your samples to your Bookshelf app.


Returning an exam copy

If you have an exam copy that isn't suitable, we recommend you pass it on to a colleague who might use it in their course. Alternatively, you may also return the book to this address:

Macmillan Distribution
Returns Door 10
Lye Industrial Estate
Swansea SA4 8QD
United Kingdom

Returning a purchased book

If you have purchased a book and wish to return it, please contact Springer Nature Customer Service.

For North and Latin America:
Springer Nature Customer Service Center, LLC
One New York Plaza, Suite 4600
New York, NY 10004-1562

phone: 1 800 777 4643 or
1 212 460 1500
(24 hours a day, 7 days a week)
email: customerservice@springernature.com Top