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Important information on your ebook order
Your ebook will be fulfilled by Vitalsource.
Once your purchase has been confirmed you will be able to access your ebook from your ‘My Ebooks’ section on your MIHE account area.
E-books have DRM protection on them, which means only the person who purchases and downloads the e-book can access it.
To learn more about our e-book service, please refer to our
Important information on your access card order
Your Access card code will be despatched to you via post.
You will receive a physical card with a unique code and instructions on how to get student access to your course materials.
Sapling can only be accessed if your instructor has set up a course at your University. Please only buy this code if your instructor has an active Sapling course.
This product should only be purchased by International students at University of Illinois.
COVID-19: Support for professors and students affected by Coronavirus.
Although we do our best to provide exam copies to all who need them, unfortunately not all instructors are eligible for this service. Please see our
exam copy policy for information about who can order a copy and where the service is available.
Once dispatched, your order should arrive:
- within 2 weeks in the UK
- between 2-4 weeks in the US
- up to 4 weeks outside the UK and the US
If you still haven't received your order after 4 weeks, please contact us to let us know.
In the US, orders will be delivered via USPS or UPS courier. Tracking numbers can be provided upon request.
For the rest of the world, orders will usually be dispatched from the UK by first or second class Royal Mail. There is no tracking on this method. The option to request delivery by courier is not available for sample copies.
Delivery for exam copies is free, but please note that Macmillan International Higher Education cannot be responsible for any local duties and taxes payable.
Your e-book is hosted by VitalSource.
To access the e-book:
Please note that samples can only be read online and not offline. You will not be able to download your samples to your Bookshelf app.
If you are in the US or Canada, go to
Sign in (if you already have an account) or create account using your academic email address. This is a must otherwise Vitalsource.com will reject your request
Your requested text should appear under 'Publisher's Recommendations'
If you have an exam copy that isn't suitable, we recommend you pass it on to a colleague who might use it in their course. Alternatively, you may also return the book to this address:
Returns Door 10
Lye Industrial Estate
Swansea SA4 8QD
If you have purchased a book and wish to return it, please contact Springer Nature Customer Service.
For North and Latin America:
Springer Nature Customer Service Center, LLC
One New York Plaza, Suite 4600
New York, NY 10004-1562
phone: 1 800 777 4643 or
1 212 460 1500
(24 hours a day, 7 days a week)