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Important information on your ebook order

Sample/exam copy delivery

Although we do our best to provide sample copies to all who need them, unfortunately not all lecturers are eligible for a free sample. Please see our sample/exam copy policy for information about who can order a copy and where the service is available.



When will my copy arrive?

Once dispatched, your order should arrive:
- within 2 weeks in the UK
- between 2-4 weeks in the US
- up to 4 weeks outside the UK and the US

If you still haven't received your order after 4 weeks, please contact us to let us know.
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How will my order be delivered?

In the US, orders will be delivered via USPS or UPS courier. Tracking numbers can be provided upon request.

For the rest of the world, orders will usually be dispatched from the UK by first or second class Royal Mail. There is no tracking on this method. The option to request delivery by courier is not available for sample copies. If you are concerned because your sample has not been delivered, please contact customerservice@springer.com.
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Do I have to pay for delivery?

Delivery for sample/exam copies is free, but please note that Macmillan International Higher Education cannot be responsible for any local duties and taxes payable.

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I ordered an e-book - how do I access it?​

Your e-book is hosted by VitalSource.

To access the e-book:



  1. If you are in the US or Canada, go to www.vitalsource.com
    If you are outside the US and Canada, go to https://www.vitalsource.com/en-uk/educators
  2. Sign in (if you already have an account) or create account using your academic email address
  3. Your requested text should appear under "Publisher's Recommendations"
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Returning a sample/exam copy

If you have a sample/exam copy that isn't suitable, we recommend you pass it on to a colleague who might use it in their course. Alternatively you may also return the book to this address:

Macmillan Distribution
Returns Door 10
Lye Industrial Estate
Pontardulais
Swansea SA4 8QD
United Kingdom
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Returning a purchased book

If you have purchased a book and wish to return it, please email customerservice@springer.com. Top