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Important information on your ebook order
You will need to create an account on Vitalsource.com with the same email address and install Vitalsource Bookshelf software on your PC or reading device to access and download your e-book.
E-books have DRM protection on them, which means only the person who purchases and downloads the e-book can access it.
To learn more about our e-book service, please refer to our FAQs
Although we do our best to provide exam copies to all who need them, unfortunately not all instructors are eligible for this service. Please see our exam copy policy for information about who can order a copy and where the service is available.
Once dispatched, your order should arrive:
- within 2 weeks in the UK
- between 2-4 weeks in the US
- up to 4 weeks outside the UK and the US
If you still haven't received your order after 4 weeks, please contact us to let us know.
In the US, orders will be delivered via USPS or UPS courier. Tracking numbers can be provided upon request.
For the rest of the world, orders will usually be dispatched from the UK by first or second class Royal Mail. There is no tracking on this method. The option to request delivery by courier is not available for sample copies.
Delivery for exam copies is free, but please note that Macmillan International Higher Education cannot be responsible for any local duties and taxes payable.
Your e-book is hosted by VitalSource.
To access the e-book:
Please note that samples can only be read online and not offline. You will not be able to download your samples to your Bookshelf app.
If you are in the US or Canada, go to www.vitalsource.com
Sign in (if you already have an account) or create account using your academic email address. This is a must otherwise Vitalsource.com will reject your request
Your requested text should appear under 'Publisher's Recommendations'
If you have an exam copy that isn't suitable, we recommend you pass it on to a colleague who might use it in their course. Alternatively, you may also return the book to this address:
Returns Door 10
Lye Industrial Estate
Swansea SA4 8QD
If you have purchased a book and wish to return it, please email CustomerService@springer.com. Top