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Important information on your ebook order
You will need to create an account on Vitalsource.com with the same email address and install Vitalsource Bookshelf software on your PC or reading device to access and download your e-book.
E-books have DRM protection on them, which means only the person who purchases and downloads the e-book can access it.
To learn more about our e-book service, please refer to our FAQs
Although we do our best to provide sample copies to all who need them, unfortunately not all lecturers are eligible for a free sample. Please see our sample/exam copy policy for information about who can order a copy and where the service is available.
Once dispatched, your order should arrive:
- within 2 weeks in the UK
- between 2-4 weeks in the US
- up to 4 weeks outside the UK and the US
If you still haven't received your order after 4 weeks, please contact us to let us know.
In the US, orders will be delivered via USPS or UPS courier. Tracking numbers can be provided upon request.
For the rest of the world, orders will usually be dispatched from the UK by first or second class Royal Mail. There is no tracking on this method. The option to request delivery by courier is not available for sample copies. If you are concerned because your sample has not been delivered, please contact firstname.lastname@example.org.
Delivery for sample/exam copies is free, but please note that Macmillan International Higher Education cannot be responsible for any local duties and taxes payable.
Your e-book is hosted by VitalSource.
To access the e-book:
If you have a sample/exam copy that isn't suitable, we recommend you pass it on to a colleague who might use it in their course. Alternatively you may also return the book to this address:
If you are in the US or Canada, go to www.vitalsource.com
If you are outside the US and Canada, go to https://www.vitalsource.com/en-uk/educators
Sign in (if you already have an account) or create account using your academic email address
Your requested text should appear under "Publisher's Recommendations"
WBS / IBS UK
Attn.: Springer Returns
Dollymans Farm, Doublegate Lane, Rawreth
Wickford, Essex SS11 8UD
KNO VA, Springer Nature
c/o KNV Logistik
If you have purchased a book and wish to return it, please review our terms and conditions or email email@example.com. Top