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Explores all aspects of interpersonal communication at work, from face-to-face meetings to new forms of computer mediated communication such as social media. Will help the reader achieve skilled interpersonal communication...
Explores all aspects of interpersonal communication at work, from face-to-face meetings to new forms of computer mediated communication such as social media. Will help the reader achieve skilled interpersonal communication at work through the understanding of relevant theory and latest research, made clear in non-technical language with examples.
Covers all types of interpersonal communication, including computer mediated communication Contains varied activities and exercises to give readers an opportunity for guided practice Suitable for a range of students across multiple disciplines
PART I: THE REVOLUTION IN WORK COMMUNICATION 1. Introduction 2. Work Communication Modes PART II: CORE PROCESSES IN WORK COMMUNICATION 3. Social Cognition and Impression Formation 4. Contributing to Communication, Self-Presentation and Impression Management 5. Interaction 6. Demography, Culture, Situation and Mode as Influences on Communication 7. Intrapersonal Influences on Communication 8. Influencing, Handling Conflict and Negotiating PART III: THE IMPACT OF THE COMMUNICATION REVOLUTION ON WORK AND ORGANIZATION 9. Co-operation, Work Relations, Knowledge Sharing and Co-ordination 10. Working in Groups and Teams 11. Management and Leadership 12. Organizational Structures and Cultures 13. Inter-Organizational Relations Cases and Exercises.
Maureen Guirdham is former Director of the MBA programme at City University and Head of the School of Business at Westminster University, UK. In recent years she has worked extensively in central Europe, central Asia, India, and South America.
Maureen Guirdham is former Director of the MBA programme at City University and Head of the School of Business at Westminster University, UK. In recent years she has worked extensively in central Europe, central Asia, India, and South America.
