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Macmillan Higher Education

Emotion Management in the Workplace

Author(s):
Publisher:

Palgrave

Pages: 200
Series:

Management, Work and Organisations

Downloads:

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Further Actions:

Recommend to library

AVAILABLE FORMATS

Paperback - 9780333990179

16 March 2005

$69.99

In stock

Ebook - 9780230005655

17 November 2004

$69.99

Not yet published


The exciting new book explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives whilst also acknowledging the...

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The exciting new book explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives whilst also acknowledging the subjective experiences of its members. The key strength of this sole-authored text lies in its critical approach and labour-process orientation. It will appeal to students of organizational studies, gender studies, sociology and human resource management at undergraduate and postgraduate level.

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Appeals to an extensive audience British, European and North American
It is critical, yet accessible
Takes a new and original approach to a topical debate

List of Tables
Acknowledgements
Why Emotion, Why Now?
Bringing Emotion onto the Organisational Agenda: A Century of Organisational Analysis
The (Over)Managed Heart
A Sociological Understanding of Emotion
Introducing a Typology of Workplace Emotion
Prescriptive and Pecuniary Emotion Management
Presentational and Philanthropic Emotion Management
Mixed Feelings
References
Name Index
Subject Index.

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SHARON BOLTON is lecturer in Human Resource Management in the Department of Organisation, Work and Technology at the Management School, Lancaster University, UK.

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SHARON BOLTON is lecturer in Human Resource Management in the Department of Organisation, Work and Technology at the Management School, Lancaster University, UK.

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