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Essential Operations Management (2nd Edition)

Author(s):
Publisher:

Red Globe Press

Pages: 383
Downloads:

Flyer

Sample chapter

Further Actions:

Recommend to library, View companion site

AVAILABLE FORMATS

Paperback - 9781137526564

22 November 2017

$63.99

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Ebook - 9781349933044

01 November 2017

$63.99

In stock

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The second edition of this innovative core textbook spans the service and manufacturing sectors, equipping readers to grasp and overcome the core challenges faced in planning, designing and implementing operations. The...

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The second edition of this innovative core textbook spans the service and manufacturing sectors, equipping readers to grasp and overcome the core challenges faced in planning, designing and implementing operations. The prestigious and well-respected author team takes a ‘tasks and challenges’ approach that marries theory to their extensive practical experience of running operations in high-profile business settings while reflecting their clear vision and personal philosophy of operations management. Packed with engaging learning features that truly bring the subject to life, the text provides a concise and real-world orientated look at the key parts of an operations manager’s job.

This textbook is an ideal course text for undergraduate, postgraduate and MBA students taking a module in operations management or manufacturing/services operations.

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  • A series of expert video commentaries with the authors, drawing from their wealth of personal industry experience at well-known organizations to explore the key ideas of each chapter
  • Learning features designed to help you excel on your course, including critical thinking questions, summaries and debates around key topics, and more detail on technical aspects of OM
  • Written by well-known academics in the filed who both have years of experience in industry, giving the book a very practical and 'real life' feel



  • New and greatly expanded coverage of the most relevant contemporary topics in OM, including corporate social responsibility and ethics, lean manufacturing, outsourcing vs. insourcing, and zero hour contracts
  • Over 30 new and updated cases from a wide range of international companies including Apple, Samsung and Uber
  • Increased focus on strategy with an expanded emphasis and new dedicated sections on improving operations that place OM firmly at the centre of organizational considerations





PART ONE: INTRODUCTION.- 
1 Managing Operations.- 
2 Operations Strategy.- 
PART TWO: DESIGNING AND DELIVERING SERVICES AND PRODUCTIONS.-
3 Designing Services and Products.-
4 Delivering Services.-
5 Making Products.-
6 Location and Layout.-
PART THREE: MANAGING OPERATIONS.-
7 Managing Capacity.-
8 Scheduling and Executing Operations.-
9 Managing Inventory.-
10 Managing Quality.-
11 Managing the Supply Chain.-
PART FOUR: IMPROVING OPERATIONS.-
12 Improving operations.

  • Video commentaries on each chapter from Alex Hill, as well as extra discussions featuring both authors in conversation about key recurring themes of the book
  • Useful web links
  • Chapter summaries
  • Multiple-choice questions for self-assessment
  • A searchable online glossary of key terms from the book

Visit the companion website at www.macmillanihe.com/hill-eom-2e, or click through from under Further Actions above.

Lecturer Resources (password protected) include;

  • PowerPoint lecture slides
  • Case study teaching notes and suggested answers for the end-of-chapter case studies
  • Suggested answers for the short in-chapter cases to allow lecturers to set these as problems
  • Guideline answers to the end-of-chapter discussion questions and assignments
  • Guidelines on teaching the Operations Management Through Film feature, including student worksheets and lecture notes

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Terry Hill is Emeritus Fellow at the University of Oxford and an Affiliate Professor at Ohio State University and Milan Polytechnic. He is a leading international figure in the field of operations management and operations strategy. Terry spent many years in operations management and continues to work as a consultant.

Alex Hill is Principal Lecturer at Kingston University and Associate Fellow at the University of Oxford. Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organisations.

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Terry Hill is Emeritus Fellow at the University of Oxford and an Affiliate Professor at Ohio State University and Milan Polytechnic. He is a leading international figure in the field of operations management and operations strategy. Terry spent many years in operations management and continues to work as a consultant.

Alex Hill is Principal Lecturer at Kingston University and Associate Fellow at the University of Oxford. Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organisations.

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