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Macmillan Higher Education

The Theory and Practice of Change Management (5th Edition)

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Publisher:

Palgrave

Pages: 592
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Recommend to library

AVAILABLE FORMATS

Paperback - 9781352001235

13 February 2018

$79.99

In stock

Ebook - 9781352001327

24 January 2018

$59.99

In stock

John Hayes’s bestselling textbook combines a scholarly discussion of change management with a host of practical tools and techniques. It provides future managers with all the skills they need to diagnose the need for change...

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John Hayes’s bestselling textbook combines a scholarly discussion of change management with a host of practical tools and techniques. It provides future managers with all the skills they need to diagnose the need for change and to ensure its successful implementation. The book’s unique underpinning framework views change as a purposeful and constructed sequence of events, rather than something chaotic and unmanageable. Its hands-on approach includes a number of ‘Change Tools’ that students can apply to various scenarios, an array of case studies and examples based on real-life organisations worldwide, and video interviews with experienced change practitioners, who share their insights on key topics.   

The book will be essential reading for final-year business undergraduates, as well as MBA and postgraduate students who are taking modules in change management or organisational change. It is also ideal for change practitioners and consultants.

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  • Video interviews with experienced change practitioners from a range of organisations 
  • Change Tools: a selection of techniques that can be applied in the workplace
  • Exercises: these invite students to examine their personal experience of change
  • Research Reports: selected studies that demonstrate how research contributes to change management

 

  • Two new chapters on ethical change management practice
  • A new chapter on value innovation
  • A new section showing how the book supports employability skills
  • Brand new international case studies and examples, including the Volkswagen emissions scandal, the collapse of BHS, and company culture at Uber
  • A free-to-access website featuring audio-visual Tutorials with narration by the author, lecturer slides, detailed briefings on the book´s case studies, and much more.

PART I: MANAGING CHANGE: A PROCESS PERSPECTIVE
1. Process Models of Change
2. Leading Change: A Process Perspective
3. Patterns of Change
PART II: RECOGNISING THE NEED FOR CHANGE
4. Recognising the Need or Opportunity for Change
5. Starting the Change
6. Building Change Relationships
PART III: DIAGNOSING WHAT NEEDS TO BE CHANGED
7. Diagnosis
8. Gathering and Interpreting Information
PART IV: LEADING AND MANAGING THE PEOPLE ISSUES
9. The Role of Leadership in Change Management
10. Power, Politics and Stakeholder Management
11. Communicating Change
12. Motivating Others to Change
13. Supporting Others through Change
PART V: PLANNING
14. Shaping Implementation Strategies
15. Developing a Change Plan
16. Types of Intervention
17. Action Research
18. Appreciative Inquiry
19. Training and Development
20. High Performance Development
21. Business Process Reengineering
22. Lean
23. Culture Profiling
24. Selecting Interventions
PART VI: IMPLEMENTING CHANGE AND REVIEWING PROGRESS
25. Implementing Change
26. Reviewing and Keeping the Change on Track
PART VII: SUSTAINING CHANGE
27. Making Change Stick
28. Spreading Change
PART VIII: LEARNING
29. Individual and Collective Learning
30. Pulling it All Together: A Case Study.

  • Audiovisual tutorials: Richly illustrated presentations, with voice narration by author John Hayes, that explain the key concepts in each chapter
  • The Change Management Indicator: a diagnostic tool designed to provide managers with feedback on the success of an on-going change within their organisation
  • ‘Managing Change in Practice’ videos: a specially-recorded collection of interviews with change practitioners to accompany the in-text feature
  • Multiple choice questions: interactive quizzes accompanying every chapter to test comprehension

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John Hayes is Emeritus Professor of Change Management at Leeds University Business School, UK. John also helps to facilitate change in complex organizational settings and has worked for companies such as BP, Nestlé, National Australia Group and the US Army.

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John Hayes is Emeritus Professor of Change Management at Leeds University Business School, UK. John also helps to facilitate change in complex organizational settings and has worked for companies such as BP, Nestlé, National Australia Group and the US Army.

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