Effective communication is a vital part of the social worker's job. This welcome new edition of a classic text provides students and practitioners with essential advice and guidance about communicating and interacting in a...
Effective communication is a vital part of the social worker's job. This welcome new edition of a classic text provides students and practitioners with essential advice and guidance about communicating and interacting in a range of social work settings.
Based on the author's extensive personal and teaching experience, the text offers a succint introduction to a variety of communication techniques, including symbolic, non-verbal, verbal, written and electronic forms of communication. Importantly, it discusses the perspectives of service users and explores their experiences and interpretations of how a social worker looks, acts and speaks, thus giving a real insight into the implicit messages being conveyed.
New to this edition are Putting it into Practice activities and further reading suggestions, designed to support learning and understanding and to enable readers to reflect critically for practice.
Written in an appealing narrative style that cannot fail to draw the reader in, Communication in Social Work is an engaging and comprehensive book suitable both for social work and social care students and for newly qualified practitioners wanting to refresh their thinking and skills.
Helpful and Effective Communication: The View of Users of Services
Types of Communication: Symbolic, Non-verbal and Verbal
Types of Communication: Written and Information Technology
Building and Maintaining Relationships
Attending and Listening
Shared Purpose and Assessment
Intervention: Non-verbal and Verbal Techniques for Enhancing Behavioural and Attitudinal Change
Intervention: Written Techniques for Changing Attitudes and Behaviours
ABOUT THE AUTHOR
- Peer Support in Mental Health Emma Watson, Sara Meddings
- The Critically Reflective Practitioner Sue Thompson, Neil Thompson
- Ethics and Values in Social Work Sarah Banks
- Doing a Successful Research Project Martin Davies, Nathan Hughes
- Social Work Theories in Context Karen Healy
- Philosophy of Social Science Ted Benton, Ian Craib
- Working with Substance Users George Allan
- Practising Social Work Sociologically Priscilla Dunk-West, Fiona Verity
- Sociology as Applied to Health and Medicine Graham Scambler
- Promoting Equality Neil Thompson
- Youth Work Practice Tony Jeffs, Mark K. Smith
- Sociologies of Disability and Illness C. Thomas