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Competitive Strategies for Service Organisations

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Publisher:

Red Globe Press

Pages: 348
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Hardcover - 9780333716809

19 July 1999

$121.99

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This text pulls together the various analytical concepts, models and techniques of traditional corporate strategy against a backdrop of the service industry environment in the light of a new global context. It expounds the...

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This text pulls together the various analytical concepts, models and techniques of traditional corporate strategy against a backdrop of the service industry environment in the light of a new global context. It expounds the central role of the service industries and redefines them within a new international framework.

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Contains case study material (including from BAA)
Consolidates previous literature on strategy and its application to the service industries
Redefines service within a global context

Key Themes in the Global Service Economy
Defining Service Organisations
The Development of Strategic Planning
Strategic Management Models, Tools and Techniques
The Application of Strategic Management in the Service Sector
The Development of Strategic Planning
Three Case Studies.
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NEIL BOTTEN is Principal Lecturer in Strategic Management at the London Management Centre, University of Westminster. His professional experience spans the chemical and oil industries and the fire service and his more recent consultancy work involved the introduction of strategic planning processes and scenario planning workshops. He has published in the areas of strategic management and marketing.

JOHN MCMANUS has had many years of experience as a practitioner in industry and the public sector where he has been involved in planning, change management and reengineering. He is author of several books on project management and change management.

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NEIL BOTTEN is Principal Lecturer in Strategic Management at the London Management Centre, University of Westminster. His professional experience spans the chemical and oil industries and the fire service and his more recent consultancy work involved the introduction of strategic planning processes and scenario planning workshops. He has published in the areas of strategic management and marketing.

JOHN MCMANUS has had many years of experience as a practitioner in industry and the public sector where he has been involved in planning, change management and reengineering. He is author of several books on project management and change management.

Show Less

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