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Macmillan Higher Education Celebrating 20 years of Macmillan Study Skills

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People Skills (4th Edition)

Author(s):
Publisher:

Red Globe Press

Pages: 328
Downloads:

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Sample chapter

Further Actions:

Recommend to library, View companion site

AVAILABLE FORMATS

Paperback - 9781137467553

14 May 2015

$40.99

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Ebook - 9781137467560

16 April 2015

$32.99

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Now in its fourth edition this popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. Divided in to three key areas of people skills development, Part 1...

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Now in its fourth edition this popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. Divided in to three key areas of people skills development, Part 1 highlights the importance of personal effectiveness; Part 2 explores core interaction skills including verbal, nonverbal and written; and Part 3 outlines the skills of intervention. Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice and exercises that stimulate and challenge the reader.

Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness. 

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  • Stimulating exercises and practice focus boxes that help connect theory with real life practice 
  • Clear and accessible writing style the author is renowned for
  • An interdisciplinary text that can be used across social working, nursing and other health professions

new_to_this _edition

  • A new chapter on being resilient, including coverage of key topics such as emotional intelligence and self-care
  • Increased coverage of information management skills and communication skills, to reflect the changes in the digital environment and the different avenues of communication

PART I: PERSONAL EFFECTIVENESS
1. Self-Awareness
2. Time Management
3. Stress Management
4. Information Management
5. Assertiveness
6. Beating The Bully
7. Using Supervision
8. Being Creative
9. Continuous Professional Development
10. Being Realistic And Resilient
PART II: INTERACTION SKILLS
11. Valuing Diversity
12. Verbal Communication
13. Nonverbal Communication
14. Written Communication
15. Interviewing
16. Influencing Skills
17. Leadership
18. Handling Feelings
19. Managing Conflict
20. Multidisciplinary Working
PART III: INTERVENTION SKILLS
21. Anti-Discriminatory Practice
22. Being Systematic
23. Assessment
24. Planning
25. Decision Making
26. Managing Risk
27. Review And Evaluation
28. Ending
29. Responding To Trauma: Promoting Healing And Recovery
30. Reflective Practice

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Neil Thompson is a highly respected writer, teacher and adviser, with over 36 years' experience in the people professions. He has held full or honorary professorships at four UK universities, and is now a sought-after trainer, consultant and conference speaker. He runs the Avenue Professional Development Programme, an online learning community for people professionals. His website and blog are at www.neilthompson.info. A free subscription to his humansolutions newsletter is available from: http://www.humansolutions.org.uk/bulletin.

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Neil Thompson is a highly respected writer, teacher and adviser, with over 36 years' experience in the people professions. He has held full or honorary professorships at four UK universities, and is now a sought-after trainer, consultant and conference speaker. He runs the Avenue Professional Development Programme, an online learning community for people professionals. His website and blog are at www.neilthompson.info. A free subscription to his humansolutions newsletter is available from: http://www.humansolutions.org.uk/bulletin.

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