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Paperback - 9781137606051

13 June 2017

$28.99

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Ebook - 9781137606068

13 June 2017

$28.99

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This hands-on book will equip your students with the tools needed to be effective communicators in the workplace. It increases students’ awareness and understanding of how their brain works and how it interprets information,...

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This hands-on book will equip your students with the tools needed to be effective communicators in the workplace. It increases students’ awareness and understanding of how their brain works and how it interprets information, thereby helping them to process information more effectively and create stronger relationships and networks. Chapters take students through all the core areas of communication, from face-to-face encounters and email to social media and online conferences, and contain top tips and activities throughout.

Practical Business Communication is an essential resource for students of all disciplines looking to boost their communication skills.

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  • Covers the essential skills of both face-to-face and online communication, including emails, social media and online meetings
  • Includes a final `week in the life' chapter, which shows how an employee applies communication strategies explored in the book throughout their working week
  • Offers practical guidance on how to be more productive and overcome distraction
  • Contains questions, tips and exercises throughout to help students track their progress


Introduction: Rethinking Contemporary Business Communication.- 1. Your Amazing Brain.- 2. How to Overcome Distraction.- 3. Working Smarter.- 4. Effective Email.- 5. Face to Face Communication.- 6. Meetings, Presentations and Networking.- 7. Getting social media right.- 8. Using the telephone
9. Online Meetings and Conferences
10. The power of the pen
11. Putting it all together.

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Emma Sue Prince works in employability research and training and runs a membership website that supports teachers and trainers with materials and professional development.

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Emma Sue Prince works in employability research and training and runs a membership website that supports teachers and trainers with materials and professional development.

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