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The Theory and Practice of Change Management (5th Edition)


Red Globe Press

Pages: 592


Sample chapter

Further Actions:

Recommend to library, View companion site



Paperback - 9781352001235

15 January 2020


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Ebook - 9781352001327

24 January 2018


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John Hayes’ bestselling textbook combines a scholarly discussion of change management with a host of practical tools and techniques. It provides future managers with all the skills they need to diagnose the need for change...

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John Hayes’ bestselling textbook combines a scholarly discussion of change management with a host of practical tools and techniques. It provides future managers with all the skills they need to diagnose the need for change and to ensure its successful implementation. The book’s unique underpinning framework views change as a purposeful and constructed sequence of events, rather than something chaotic and unmanageable. Its hands-on approach includes a number of ‘Change Tools’ that students can apply to various scenarios, an array of case studies and examples based on real-life organisations worldwide and video interviews with experienced change practitioners, who share their insights on key topics.   

The book will be essential reading for final-year business undergraduates, as well as MBA and postgraduate students who are taking modules in change management or organisational change. It is also ideal for change practitioners and consultants.

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Video interviews with experienced change practitioners from a range of organisations
Change Tools: a selection of techniques that can be applied in the workplace
Exercises: these invite students to examine their personal experience of change
Research Reports: selected studies that demonstrate how research contributes to change management

Two new chapters on ethical change management practice
A new chapter on value innovation
A new section showing how the book supports employability skills
Brand new international case studies and examples, including the Volkswagen emissions scandal, the collapse of BHS, and company culture at Uber
A free-to-access website featuring audio-visual Tutorials with narration by the author, lecturer slides, detailed briefings on the book's case studies, and much more

1. Process Models of Change
2. Leading Change: A Process Perspective
3. Patterns of Change.- 4. Recognising the Need or Opportunity for Change
5. Starting the Change
6. Building Change Relationships
7. Diagnosis
8. Gathering and Interpreting Information
9. The Role of Leadership in Change Management
10. Power, Politics and Stakeholder Management
11. Responsible Change Management: An Ethical Approach
12. Managing Context to promote ethical practice
13. Communicating Change
14. Motivating Others to Change
15. Supporting Others through Change
16. Shaping Implementation Strategies
17. Developing a Change Plan
18. Types of Intervention
19. Action Research
20. Appreciative Inquiry
21. Training and Development
22. High Performance Management
23. Business Process Re-engineering
24. Lean
25. Culture Profiling
26 Value Innovation
27. Selecting Interventions
28. Implementing Change
29. Reviewing and Keeping the Change on Track
30. Making Change Stick
31. Spreading Change
32. Change Managers Learning From Their Own Experience
33. Facilitating Collective Learning
34. Pulling it All Together: A Concluding Case Study.

  • https://www.macmillanihe.com/companion/Hayes-Change-Management-5e/ , a free-to access companion website, contains an array of resources, including: 
  • Audiovisual tutorials: Richly illustrated presentations, with voice narration by author John Hayes, that explain the key concepts in each chapter
  • The Change Management Indicator: a diagnostic tool designed to provide managers with feedback on the success of an on-going change within their organisation
  • ‘Managing Change in Practice’ videos: a specially-recorded collection of interviews with change practitioners to accompany the in-text feature
  • Multiple choice questions: interactive quizzes accompanying every chapter to test comprehension

It would be hard to improve on the last edition of Hayes’ book, but this version does. Wonderfully clear, it is a useful book for course leaders in the human side of strategy, and a great lifelong learning companion for anyone moving into a change agent’s role or looking to change their organisation. The new, reframed chapters on making change stick are a great addition. – Peter Antonioni, UCL School of Management, UK
Getting people to change, even when it is in their best interest to do so, is the most difficult task faced by any leader. Hayes makes this content readily accessible, in one of the best management texts I have ever read. – Nicholas S. Miceli, Park University, USA
In our turbulent times, the management of organizational change has become more important than ever. John Hayes’s book systemizes the complex field of change management and orders it into a clear and logical process. Highly recommended reading for both students and practitioners who want to learn how change management works and why. – Professor Dr Arjan Kozica, ESB Business School, Reutlingen University, Germany
This text has three great strengths as an effective learning resource: it is one of the few texts where chapters clearly align with managing the change process; it emphasises the people management issues associated with implementing change; and each chapter provides at least one brief practical case study, drawing from a range of industries and organisations located around the globe. – Jan Fermelis, Deakin University, Australia
This excellent book gives a thorough view of the many forms and stages of change management processes in today's organisations. The multimedia learning aids and case studies unpack crucial issues further for the reader, offering useful insights into reasons for the possible success or failure of various change initiatives. – Tom Calvard, University of Edinburgh Business School, UK
Organizational change is a complex and paradoxical phenomenon. Scholars endlessly discuss the dilemmas and conflicting epistemological stances, while practitioners need insightful examples, clear frameworks and practical guidelines on how to realize change successfully. In a marvelously comprehensible way, John Hayes offers a clear balance between both worlds and by doing so demystifies the world of change management. I strongly recommend this book to practitioners and scholars alike. – Antonie van Nistelrooij, Vrije Universitet Amsterdam, Netherlands
There is a lot to like about this textbook! John Hayes guides us through the challenges of managing organisational change and combines important theoretical concepts with practical exercises on how to facilitate change more effectively. All students and industry practitioners would benefit from the ideas and concepts in this text—a must read for all who want to make a difference and manage change successfully. – Jane Boeske, University of Southern Queensland, Australia
This updated edition of John Hayes’s text offers a useful structure for students and instructors to understand managing change in an organizational context. Interesting case studies and examples, from both a regional and global vantage, help those with an interest in, or already working for, national and multi-national organizations. Valuable reading, and an excellent study tool! – Alastair Watson, University of Wollongong in Dubai
The text does a fine job detailing change management processes, balancing theory, and covering the tools necessary for practitioners. It has rapidly become a staple in my organization change graduate course. – Dr. Arthur Sementelli, Florida Atlantic University, USA
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John Hayes is Emeritus Professor of Change Management at Leeds University Business School, UK. John also helps to facilitate change in complex organizational settings and has worked for companies such as BP, Nestlé, National Australia Group and the US Army.

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John Hayes is Emeritus Professor of Change Management at Leeds University Business School, UK. John also helps to facilitate change in complex organizational settings and has worked for companies such as BP, Nestlé, National Australia Group and the US Army.

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